Consulting Manager advising Pharma and Life Sciences executives on business challenges. Leading client engagements and strategic planning initiatives to drive growth and performance.
About the role
- Manage daily activities of a team at M&T Bank to achieve departmental objectives. Direct customer service and operational efficiency for loan servicing.
Responsibilities
- Oversee the daily activities of a unit of employees to meet the objectives of the assigned department
- Direct staff in the appropriate techniques of customer service, collections or account servicing, as applicable
- Resolve disputed transactions in a timely and cost-effective manner
- Negotiate effectively on customer calls
- Compile month-end data for distribution to and decision-making by management
- Serve as integral member of portfolio acquisition team, directing onboarding of acquired loans
- Evaluate unit processes, procedures and policies routinely in an effort to increase operational efficiency of units managed
- Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite
- Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis
- Identify risk-related issues needing escalation to management
- Promote an environment that supports belonging and reflects the M&T Bank brand
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
Requirements
- A combined total of 6 years of higher education and relevant work experience in a call center or bank operations environment
- 1 years' work leadership or supervisory experience
- Excellent customer service skills with the ability to use tact and diplomacy
- Strong knowledge of relevant spreadsheet, word processing, and presentation software
Benefits
- Competitive benefits ranging from medical and retirement
- Forty hours of paid volunteer time, each year
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Strategy Consulting Manager focusing on health services at PwC. Analyzing trends, providing consulting services, and leading strategic projects across various areas.
Group Manager of Product leading multiple product lines at Weedmaps, driving innovation and revenue goals for the cannabis marketplace.
Program Cost & Controls Manager at RTX handling financial management of capital projects with hybrid work arrangement. Collaborating with cross - functional teams and ensuring budget and schedule tracking.
UN
Senior Manager leading hospitality training and communication at URBN. Overseeing training initiatives and compliance across the organization.
Store Manager in Training overseeing operations and fostering team development at Safelite's auto glass stores. Supporting execution of business strategies and ensuring high customer service standards.
Senior Manager leading International Compensation Programmes at Boeing. Ensuring global compliance and competitiveness across diverse markets outside the U.S.
SMT Manager overseeing financial management and team improvement initiatives. Collaborating with global teams and reporting to management focusing on business strategy.
Manage national accounts focusing on sales growth and profitability with HD Supply. Require strong negotiation, contract management, and presentation skills in Seattle, WA.
Project Manager managing cooperation and innovation projects in agricultural and environmental fields. Engaging with industry partners while developing new project ideas in a hybrid work environment.