Loan Support Analyst handling Commercial Loan documents based in Pittsburgh, PA, or Dallas, TX, or Cincinnati, OH. Reviewing and ensuring all required documents are received and accurately executed.
About the role
- Fornecer suporte técnico e funcional de primeiro nível aos clientes;
- Analisar, determinar e resolver os problemas do cliente em relação aos aplicativos ou plataformas que eles usam;
- Analisar e interpretar as perguntas dos clientes para determinar o problema e resolvê-las ou canalizá-las;
- Escalar os problemas dentro dos prazos acordados, para o suporte de segundo e terceiro nível;
- Responder às perguntas dos clientes e fornecer informações, conselhos ou instruções;
- Será responsável pela satisfação do cliente com referência a todos os problemas recebidos;
- Responder e registrar as perguntas dos clientes nos sistemas de gerenciamento disponíveis;
- Cooperar internamente com as equipes de solução para responder às perguntas dos clientes e resolver problemas relatados.
Requirements
- Experiência na área;
- Técnico/Superior na área.
Benefits
- Flexibilidade de trabalho, promovendo o equilíbrio entre sua vida pessoal e profissional.
- Desenvolvimento profissional e evolução constante das suas competências, sempre de acordo com os seus interesses.
- Um ambiente colaborativo, diverso e inovador, que incentiva o trabalho em equipe.
- SONDA Academy: uma plataforma de aprendizado que busca maximizar seu desenvolvimento profissional.
- Trabalho híbrido.
- SONDA Wellness, um programa que busca apoiá-lo no equilíbrio da sua vida pessoal e profissional, promovendo uma série de iniciativas focadas na sua saúde física, mental e social.
- Diversidade
- Inclusão = Inovação e colaboração
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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