As a CX Retirement Operations Gustie, you’ll ensure operational accuracy and compliance in Gusto's 401(k) processes. Collaborate internally to resolve discrepancies and streamline workflows.
About the role
- Executive Director overseeing fulfillment operations for Sol de Janeiro, a global beauty brand. Leading logistics and supply chain strategies in the Americas region.
Responsibilities
- Responsible for all channels in SDJ’s largest region (wholesale, D2C, Travel Retail & Amazon)
- Responsible for overseeing and optimizing all logistics and warehouse-related activities regionally in partnership with functional and country based direct reports
- Develop and maintain positive relationships with customers and channel partners
- Manage customer-facing activities including order management, Sales Operations, channel partner, Amazon, wholesaler and distributor relations
- Set overall regional 3PL strategy aligned to the Global Strategy
- Develop and implement specific short- and long-term plans and programs to support the operational goals and the brands annual growth & budget plans
- Collaborate with internal and external partners including the L’Occitane Group to define our processes to support the business growth
- Support opening of new retailers in various countries by leading operational setup
- Create and implement a customer focused logistics operation that promotes a positive customer experience and delivers business efficiencies in line with profit, revenue and cost savings goals
- Develop, present and execute short term and long-term strategy to optimize warehousing and logistics operations through an understanding of best practices
- Create and lead monthly Regional operations performance review and approval meetings that set monthly, quarterly and annual KPI objectives and performance standards
- Collaborate with audit and finance to ensure all logistics and operational processes are created and implemented with respect to compliance. Including: 3PL Invoice Audit, Inventory Controls & Cycle Counting, Separation of Duties
- Develop and update the regional roadmap, consistent with the global roadmap, for warehousing and fulfillment strategy to ensure organizational alignment and empowerment to execute the strategy
- Develop and implement anticipatory strategies over warehousing and distribution by utilizing and building upon internal capabilities, as well as establishing and managing strategic relationships with 3PL partners
- Maintain a current knowledge of best practices, while constantly seeking out new work processes, systems, and measurement and analysis tools that could be applied to the operations
- Create and manage Regional budget with respects to responsibility
- Develop and implement continuous improvement plans
Requirements
- Undergraduate degree required and graduate degree preferred with focus in Supply Chain, Engineering, Enterprise Planning, or related field.
- 10-15 years of experience in Supply Chain management, Logistics, Operations or related fields preferred.
- Demonstrated leadership with proven organizational development and planning expertise necessary to lead teams through continual changes while demonstrating high levels of engagement.
- Experience in influencing multiple teams and groups across various geographies.
- Experience working in a multi-national and -cultural environment preferred.
- Strong understanding of end-to-end supply chain interactions and interdependencies and warehousing in terms of set-up, capacity planning and optimization.
- Hands on work experience with and knowledge of logistics management, warehousing, fulfillment, inventory, planning, supply chain, order management and MRP tools / system.
- Experience in leadership roles with responsibility for multiple operational functions, systems, and analytics platforms.
- Demonstrated ability to build relationships that help achieve results and influence employees/managers at every level of the organization.
- Leading and managing multiple projects
- Strong business process analysis capability
- Strong knowledge of IT systems & tools and their implications for business processes (Oracle and SAP preferred)
- High influencing and persuasion to drive collaboration across multiple stakeholders
- Change management and transformational leadership
Benefits
- Competitive salary and bonus program for full-time team members
- Flexible hybrid work environment with opportunities for collaboration and growth
- Inclusive culture that values diverse perspectives and celebrates individuality
- The chance to be part of a fast-growing, award-winning global beauty brand
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