ServiceNow Administrator implementing technical strategies that power FCC’s daily operations and managing ITSM and ITOM practices. Developing high - quality ServiceNow features and ensuring platform stability.
About the role
- ServiceNow HR System Administrator position for an investment bank in Montreal. Contract role focusing on HR Service Delivery and platform maintenance.
Responsibilities
- Perform routine system administration tasks including managing user accounts, roles, and application scopes specific to HRSD
- Monitor and troubleshoot integrations
- Provide support to end users, typical activities include password reset, assisting with Onboarding case/task issues
- Configure and maintain core HRSD components like HR Profiles, Case Management and Knowledge Management workflows
- Monitor, diagnose, and resolve technical issues related to HRSD application, integrations, and the Employee Service Center
- Develop and maintain reports and dashboards using native ServiceNow reporting and Performance Analytics to provide insights into HR Service activity
- Manage user access and authentication including SSO and MFA
- Coordinate and execute platform upgrades, patches, and hotfixes
- Collaborate with HR stakeholders to translate real-world needs into technical solutions
- Implement changes in Production
Requirements
- 3 to 5 years of experience as a ServiceNow System Administrator and/or Developer
- Preferred certifications include ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist – HRSP (CIS-HRSD)
- Strong working knowledge of HRSD modules (case management, Knowledge Management, Lifecycle Events)
- Experience customizing and developing for the Service Portal/Employee Center Portal (widgets, themes, pages)
- Ability to maintain existing Lifecycle event HR Services, Document Templates, HR Case and Task templates as needed
- Ability to communicate in English, both orally and in writing
Benefits
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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