Customer Success Specialist engaging with customers to help maximize their revenue and product adoption. Working with hotel clients on their business growth while providing superior customer care.
About the role
- Technical Success Manager promoting customer success and scalable adoption of security practices at Snyk. Designing engaging sessions and crafting valuable resources to empower customers.
Responsibilities
- Champion Customer Success at Scale: Design and execute engaging, scheduled sessions focused on technical and business outcomes to ensure every customer realizes increasing value from Snyk.
- Promote Scalable Adoption: Lead innovative programs, including one-to-many engagements like technical workshops and webinars, that equip new customers to achieve their security goals quickly and efficiently.
- Translate Data into Action: Analyze customer usage data to uncover trends, proactively identify risks, and trigger targeted, programmatic outreach to ensure the health and success of your portfolio.
- Build a Library of Success: Create and curate high-quality technical resources like tutorials and best practice guides that empower customers to self-serve and succeed independently.
- Be the Voice of Your Customer Portfolio: Act as a powerful internal advocate, synthesizing feedback to influence the product roadmap and collaborate with Sales, Product, and Support to address common needs.
Requirements
- 5+ years in a customer-facing technical role such as Customer Success, Solutions Engineering, or Technical Account Management
- Proven experience designing and executing one-to-many programs such as webinars, email campaigns, or workshops (A Scalable Mindset)
- Working knowledge of developer tools (e.g., GitHub, Jira, Jenkins, VSCode) and an understanding of the DevSecOps lifecycle (DevTools Proficiency & DevSecOps Acumen)
- Proficient in AppSec concepts like SAST/DAST, SCA, SBOM, and secrets/container/IaC scanning
- Effective and influential communicator (both written and verbal) with a wide range of personas
Benefits
- Flexible working hours, work-from home allowances, in-office perks, and time off for learning and self development
- Generous vacation and wellness time off, country-specific holidays, and 100% paid parental leave for all caregivers
- Health benefits, employee assistance plans, and annual wellness allowance
- Country-specific life insurance, disability benefits, and retirement/pension programs, plus mobile phone and education allowances
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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