Customer Success Manager at IMAIOS ensuring the successful onboarding and use of medical e - learning solutions for B2B clients in healthcare. Focused on relationship management and client satisfaction.
About the role
- Customer Success Manager at Homebot assisting customers in leveraging the platform for retention and growth. Building long-term relationships with enterprise clients and managing key accounts.
Responsibilities
- Be fully onboarded - comfortable with navigating Homebot’s product and explaining it to customers
- Build trust and set expectations with our enterprise customers at all levels (from loan officers to execs)
- Communicate key metrics and product updates to key stakeholders of assigned accounts
- Be operationally independent with a full book of business
- Develop a strong understanding of Homebot’s tech stack (Salesforce, Sigma/Tableau, etc.)
- Own customer training and enablement through live sessions, webinars, and ongoing education
- Act as the primary escalation point for your accounts, including adoption, compliance, and churn-related conversations
- Coordinate and present business reviews with key decision-makers and executive sponsors
- Proactively manage customer health, identifying risks and opportunities early
- Advocate for your customers internally while balancing business needs and priorities
- Retain and grow your book of business by building long-term, trusted customer relationships
- Mitigate churn risk and support renewal and expansion conversations
- Know your customers’ health metrics inside and out and use data to guide strategy
- Contribute to scalable Customer Success processes and improvements
- Successfully renew multiple enterprise contracts by planning ahead and navigating complex conversations
- Maintain on-target ARR retention goals with clear documentation of renewals and any contraction
- Manage $2M+ in ARR
- Own at least one cross-functional initiative as the Customer Success stakeholder
Requirements
- 2+ years of experience managing customers in high-volume or enterprise environments
- Proven success owning renewal conversations and driving retention
- Experience working with professional corporate teams and executive stakeholders
- Strong organizational and strategic thinking skills, including account planning
- Ability to lead results-driven meetings such as QBRs and executive check-ins
- Strong written and verbal communication skills
- Ability to explain technical concepts to technical and non-technical audiences
- Proactive communicator who keeps internal partners informed and aligned
- Comfortable navigating challenging conversations with confidence and empathy
- Ability to analyze complex situations and identify practical solutions
- Resourceful and collaborative when solving customer or process challenges
- Data-driven decision maker who balances customer value with business impact
Benefits
- Medical (Aetna) / Dental (Aetna) / Vision (VSP)
- Homebot covers 99% for the employee and *70% for dependents For 2 PPO plans*
- 401(k) match
- Homebot matches 100% on the first 3% and an additional 50% on the next 2% (Homebotter contributes 5% and receives 4% from Homebot!)
- Pet insurance
- Legal insurance
- Flexible Vacation Policy - we believe in taking care of yourself & rewarding team members so we offer a flexible time off policy!
- 6 days of Sick/Mental Health time
- Paid Parental Leave - 12 Weeks!
- Access to Wellhub with employer discount (previously known as Gympass)
- Hybrid Working Model
- Budget for Home Office Setup
- Denver EcoPass for light rail and bus system
- Office location in RiNo neighborhood in Denver with complimentary parking
- Weekly lunch delivery service in-office on Thursdays
- Quarterly offsite events like Rockies games, holiday parties, etc.
- Free Employee Assistance Program & Mental Health Coaches
- Continuing Education / Tuition Reimbursement Program
- Annual Training Budget for Professional Development
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