Customer Success Manager at IMAIOS ensuring the successful onboarding and use of medical e - learning solutions for B2B clients in healthcare. Focused on relationship management and client satisfaction.
About the role
- Customer Success Associate at Mad Mobile responsible for customer account management and engagement. Ensuring customer satisfaction through proactive support and relationship building.
Responsibilities
- Own a set of accounts and partner with customers to ensure they maximize engagement with CAKE
- Interact with customers at every stage from implementation to renewal
- Provide proactive account management and support
- Engage in data research and analysis and thought leadership
- Develop and maintain relationships with assigned customers
- Oversee the onboarding of new accounts and ensure successful implementation
- Conduct regular check-ins and reviews with customers
- Identify and escalate potential customer risks or churn indicators
- Monitor key performance metrics and take proactive measures for customer success
- Understand customers' business objectives, challenges, and requirements
- Develop and deliver training and educational materials to help customers maximize value.
Requirements
- Proven experience in a customer-facing role, such as customer success, account management, or sales
- Excellent interpersonal and communication skills
- Strong problem-solving and analytical abilities
- Knowledge of the industry and ability to understand customers' business processes and goals
- Proficiency in using customer relationship management (CRM) software and other relevant tools
- Self-motivated and results-oriented
- Ability to work independently and manage multiple customer accounts simultaneously
- Excellent organizational and time management skills
- Customer-focused mindset with a passion for delivering exceptional customer experiences.
Benefits
- 100% company-paid benefits for medical, dental, and vision for employees who choose HDHP plan
- 90% coverage of family plan costs
- $1000 for HSA (prorated based on start date)
- 401(k) and matching contribution (up to 6%, fully vested on day one)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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