Customer Success Manager at Homebot assisting customers in leveraging the platform for retention and growth. Building long - term relationships with enterprise clients and managing key accounts.
About the role
- Customer Success Analyst responsible for managing relationships and implementing solutions for loyalty platforms. Focused on data-driven strategies and high-level customer experiences.
Responsibilities
- Gerenciar a carteira de clientes, com foco em relacionamento, retenção, expansão e vendas na base
- Atuar na implementação de soluções e ferramentas, garantindo aderência às necessidades do cliente
- Conduzir projetos de CS de ponta a ponta, alinhando expectativas, prazos e entregas
- Desenhar cenários, estratégias de implementação e planos de sucesso personalizados
- Analisar dados e indicadores de performance para tomada de decisão
- Trabalhar de forma integrada com times internos (Produto, Comercial, Tech)
- Garantir uma experiência de alto nível para clientes de grande porte
Requirements
- Conhecimento em HubSpot e SenseData (desejável, mas não eliminatório)
- Vivência com plataformas SaaS
- Familiaridade com métricas e indicadores de Customer Success
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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