Customer Success Manager at Homebot assisting customers in leveraging the platform for retention and growth. Building long - term relationships with enterprise clients and managing key accounts.
About the role
- Customer Success Manager at IMAIOS ensuring the successful onboarding and use of medical e-learning solutions for B2B clients in healthcare. Focused on relationship management and client satisfaction.
Responsibilities
- Be the primary point of contact and dedicated account lead for a portfolio of B2B clients
- Lead onboarding and support the adoption of IMAIOS solutions
- Monitor usage through regular statistics and reports
- Identify early warning signs / pain points and propose corrective actions
- Assist in handling client requests (functional support + first‑level qualification)
- Contribute to accounting/administrative follow-up: invoicing, renewals
- Anticipate churn risks and contribute to client retention and contract renewals
Requirements
- 3 to 6 years of experience in Customer Success, B2B client relations, or account management with a focus on retention
- Comfortable with reporting and usage analysis
- Professional fluency in English, both spoken and written
- Autonomous, organized and customer‑oriented
- Knowledge of digital marketing and international billing is a plus
Benefits
- Company health insurance covered 100%
- Flexible working hours
- Option for a 4‑day workweek
- Up to 10 RTT days per year (French statutory time‑off days)
- Meal vouchers
- Profit‑sharing bonus
- Vacation bonus
- Sustainable mobility allowance
- Fruit and vegetable baskets
- Fitness coach on site three times per week
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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