Customer Success Manager at Homebot assisting customers in leveraging the platform for retention and growth. Building long - term relationships with enterprise clients and managing key accounts.
About the role
- Customer Success Manager responsible for client relationships and onboarding for amber's AI search platform. Focusing on customer retention and upselling strategies within a hybrid work model.
Responsibilities
- You independently organize and document customer meetings, including kick-offs, regular check-ins (jour fixes) and follow-ups
- You are the primary point of contact for our customers and ensure questions are answered and issues are resolved reliably
- You manage and prioritize multiple customer topics simultaneously and keep track of their deadlines
- You guide customers through a smooth onboarding process and ensure our product is presented, understood and used optimally
- You proactively analyze customer needs and ask targeted questions to identify opportunities, strengthen long-term relationships and help customers get the most out of amber
- You are responsible for upselling opportunities by demonstrating the added value of our solution and encouraging customers to adopt additional features, connectors and licenses
- You develop concepts and processes to make customer support more efficient and work on automations as well as the further development of our CRM system
Requirements
- You have experience in direct customer contact and know how to build and maintain relationships on an equal footing
- You work proactively and take responsibility by organizing and keeping appointments reliably
- You can prioritize tasks effectively while maintaining an overview to provide the best possible support for our customers
- You have strong communication skills and can convey both technical content and AI best practices clearly and solution-oriented
- You ask questions proactively, contribute to critical processes and participate in customer conversations to act as an effective facilitator, especially during important phases such as kick-offs
- You are fluent in German and English to provide the best possible support for our customers
- You have a good sense for customer needs and derive appropriate measures for retention and upselling
Benefits
- Workations — as you will be part of an international team, our workations have so far been international
- Attractive, performance-based compensation with a significant fixed component and a supplementary variable bonus
- We support your personal development through training and provide room for personal responsibility
- Flexible work arrangements — work from home or from one of the coolest co-working spaces in Aachen (the Digital Church) or in Cologne when it suits you
- We cover your Germany public transport job ticket to allow flexible commuting
- A team of motivated people committed to making AI solutions accessible to small and medium-sized enterprises
- Work with the latest technologies and tools
- You will have the chance to take responsibility from day one, actively drive our customer strategies and help shape the success of an innovative AI product
Job title
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Degree requirement
No Education Requirement
Location requirements
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