Team Lead for Customer Engagement, driving client re - engagement and leading a small team towards strategic goals in customer success.
About the role
- Senior Technical Success Manager assisting customers in adopting Snyk's Developer Security Platform. Fostering relationships and facilitating onboarding for enhanced Application Security workflows.
Responsibilities
- Orchestrating a near, mid, and long-term vision and strategy for the overall customer’s adoption and realization of value across their Application Security workflows
- Building and fostering trusted relationships with leaders from our customers’ engineering and security organizations
- Designing and executing customized onboarding programs helping customers achieve their security program goals through the use of Snyk’s suite of products
- Mobilizing internal and external resources to remove barriers to adoption
- Advocating internally for the needs of your customers, working proactively with Sales, Product, Support and other teams to identify expansion opportunities and mitigate risks
- Preparing and facilitating business review meetings, training sessions, product feedback/roadmap reviews, and other strategic customer interactions
Requirements
- Experience leading technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits and successful program completion
- 5+ years of experience in a customer-facing role, engaging with customer executives, technologists and/or partners to solve business problems with advanced technologies
- Experience working closely with highly technical customers within the Enterprise (Fortune 100) space in North America
- The ability to demonstrate working knowledge of Developer or Application Security tools (e.g. GitHub, Jira, Jenkins, VScode)
- Exceptional organization and time-management skills and the ability to effectively manage across competing priorities
- To be an effective and influential communicator with a range of personas (from end user to executive); you can facilitate challenging discussions and are adept at handling objections
- To thrive in a collaborative, fast-paced environment and as a part of a results oriented team
Benefits
- Prioritize health, wellness, financial security, and life balance with programs tailored to your location and role.
- Flexible working hours, work-from home allowances, in-office perks, and time off for learning and self development
- Generous vacation and wellness time off, country-specific holidays, and 100% paid parental leave for all caregivers
- Health benefits, employee assistance plans, and annual wellness allowance
- Country-specific life insurance, disability benefits, and retirement/pension programs, plus mobile phone and education allowances
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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