Client Success Director leading and developing Maven's SMB Client Success segment. Responsible for client experience, revenue retention, and ensuring growth and scalability.
About the role
- Customer Success Manager working with private hospitals to facilitate the adoption of AI-driven health data solutions. Responsible for client engagement and retention strategies across a large user base.
Responsibilities
- Ensure the successful adoption of Lifen solutions (onboarding, deployment, training).
- Drive post-deployment customer success through objectives, usage metrics and regular follow-ups.
- Maximize customer engagement and satisfaction through action plans, targeted campaigns and supporting content.
- Prevent churn and identify growth opportunities.
- Manage the ongoing client relationship (business reviews, incoming requests, key contacts).
- Contribute to continuous improvement through cross-functional collaboration (processes, product roadmap, sharing use cases).
Requirements
- 2+ years' experience
- Strong interpersonal skills
- Structured mindset
- Strong writing skills
- Agile and adaptable
- Comfort with data and basic analytics
- Experience in a SaaS startup or in the healthcare sector (bonus)
Benefits
- Flexible hybrid policy: ability to work remotely up to 2 days per week and benefit from 3 weeks of full remote work per year.
- Swile card (€9/day, 50% covered by Lifen)
- Health insurance including alternative medicine and mental health support (55% covered by Lifen)
- €30/month for concerts, museums or even to reimburse your Spotify subscription
- 100% coverage of maternity and paternity leave + 5 sick-child days per year
- 1 team offsite per semester + 1 global Lifen offsite per year + 1 monthly company day when we all meet at the Paris office
- Transparent, structured compensation policy
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