Hybrid Account Manager, SMB

at Sitemate

• Job title: Account Manager, SMB
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: A$98,000 - A$112,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Sydney, Australia

About the role

• Account Manager responsible for managing ~200 SMB customers at Sitemate. Focusing on upsell and cross-sell opportunities while ensuring strong renewals.

Responsibilities

• Run structured account review meetings with SMB customers to uncover workflow gaps and position relevant product use cases.
• Prospect within a ~200-account book by booking discovery conversations and identifying upsell / cross-sell opportunities.
• Manage renewal cycles end-to-end, including pricing, negotiation, and contracting.
• Partner closely with CSMs to stay across customer context, risks and timing to align commercial plays with customer readiness.
• Prioritise accounts and organise your calendar to balance long-term expansion plays with short-term commercial activities.
• Maintain accurate CRM hygiene, pipeline updates, and forecasting across all open opportunities.
• Collaborate with, SMB Customer Success Managers, SMB Account Executives and Product teams to provide feedback on customer needs and product adoption.

Requirements

• Someone who thrives in a fast paced environment and loves uncovering, shaping, and delivering customer value.
• A proactive operator who’s comfortable running multiple deal cycles at once across 200 accounts and knows how to create momentum with busy operational stakeholders.
• Someone who collaborates well with CSMs and cross-functional teams, but ultimately enjoys owning a revenue number and being accountable for results.

Benefits

• You will get a laptop and a budget to set up your home office.
• You will have visibility into the standardised career development plan for your role, and access to a professional learning and development budget.
• You will get additional benefits and support as parents - with paid leave for both primary (min. 16 weeks) and secondary carers (min. 6 weeks) including adoption, as well as support and leave for the tragic circumstances of stillbirth or miscarriage.
• You will have 20 days PTO, as well as paid compassionate & bereavement leave, sick & carer’s leave, and the ability to work from anywhere for a few weeks per year.
• You will get equity options and ownership in Sitemate on a standard vesting schedule. See here for a general overview of how this works.