Case Manager delivering exceptional customer experience in Workers’ Compensation team. Guiding customers through their return - to - work journey and managing claims processes in Perth, Australia.
About the role
- Senior Change Manager at Evertec focusing on structuring and implementing new business initiatives in financial technology. Leading end-to-end solutions and interacting with senior stakeholders.
Responsibilities
- Lead the definition of end-to-end solutions for new products and complex transactions
- Assess impacts on IT, Operations, and Finance
- Serve as a representative in approval committees (TAC/NAC)
- Conduct strategic analyses of new business initiatives
- Interact with senior stakeholders (Front Office, Risk, Compliance, etc.)
- Ensure adherence to the bank's strategies and mitigation of operational risks
- Support executive decisions with structured analyses and recommendations
Requirements
- Fluent English (required for interaction with global teams and participation in executive committees)
- Strong experience in Global Markets / CIB
- Strong knowledge of Front-to-Finance processes
- Experience with complex projects and end-to-end analysis
- Experience with approval forums or governance (TAC/NAC or similar)
- Analytical and structured mindset
- High autonomy and sense of ownership
- Excellent communication with senior stakeholders
- Strong influencing and negotiation skills
- Critical thinking and strategic vision
Benefits
- Corporate partnership program
- Health insurance
- Meal voucher
- Childcare allowance
- Life insurance
- Transportation voucher
- Flexible Benefits (choose the benefits according to your needs).
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Case Manager role in Workers Compensation Claims team focusing on high - quality claims management and customer support. Engage with stakeholders and manage client portfolios effectively.
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