Case Manager delivering exceptional customer experience in Workers’ Compensation team. Guiding customers through their return - to - work journey and managing claims processes in Perth, Australia.
About the role
- Servicing Manager joins Secondary Market team to oversee mortgage and consumer loan servicing. Focus on servicing compliance, risk management, and vendor relationships.
Responsibilities
- Manage the Servicing functions within the Secondary Market team including: Manage servicing, by third-party servicers, of purchased portfolios, comprised of mortgage and consumer loans: Including servicing, loss mitigation, and default management
- Monitoring trends to identify and mitigate potential risks
- Managing servicer quality assurance reviews as well as any applicable remediation plans
- Monitor Industry standards to ensure servicing compliance and best practices.
- Manage sub-servicer, vendor, and GSE relationships.
- Manage the hiring, coaching, development, and assessment of staff.
- As part of the team’s leadership, actively contribute in setting team strategies, identifying operational impacts, and managing the overall team to achieve established goals.
- Participate in special projects and other duties, as assigned.
Requirements
- Bachelor’s degree in business, finance or equivalent related field or equivalent years of experience.
- 7 years of experience in collections, default servicing, loss mitigation, consumer servicing and/or mortgage servicing.
- Excellent leadership skills with a proven ability to lead, motivate, and supervise employees, as well as operate as a working manager with hands-on approach.
- Strong commitment to our mission – creating economic opportunity for traditionally underserved communities.
- Deep knowledge of the consumer and mortgage industries, lending principles and products.
- Ability to build and maintain productive relationships throughout the organization and with servicing and vendor partners across multiple locations throughout the US.
- Ability to collaborate with management to create a Secondary Market leadership vision as well as strategize methods to implement.
- Preference for working in organizations that place priority on teamwork and collaboration.
- Keen attention to detail and excellent problem-solving skills.
- Ability to hire, develop, and supervise staff.
- Strong written and verbal communication skills and ability to present information in an effective manner.
- Proficiency with Word and Excel and familiarity with loan servicing systems.
- Ability and willingness to work overtime as needed.
Benefits
- Health insurance
- 401(k) matching
- Flexible working hours
- Paid time off
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Case Manager role in Workers Compensation Claims team focusing on high - quality claims management and customer support. Engage with stakeholders and manage client portfolios effectively.
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