Case Manager delivering exceptional customer experience in Workers’ Compensation team. Guiding customers through their return - to - work journey and managing claims processes in Perth, Australia.
About the role
- Manager leading Copeland’s Controls technical delivery capability across programming and support. Focus on implementing complex controls solutions across food retail and cold chain environments.
Responsibilities
- Lead the organization responsible for controls programming, integrations, configuration, commissioning enablement, and advanced technical support.
- Provide technical leadership to ensure consistent execution across controls platforms including system architecture, integrations, and controls support delivery.
- Establish and maintain technical standards, documentation, and best practices for Controls services and support delivery.
- Enable successful support of large-scale controls programs, including food retail modernization initiatives and CO₂ system deployments.
- Ensure teams are equipped with the tools, documentation, and training required to support deployed controls solutions effectively.
- Act as a technical escalation point for complex system, integration, or commissioning challenges requiring advanced controls expertise.
- Monitor and improve performance against defined service level commitments, technical KPIs, and delivery outcomes.
- Strengthen collaboration across Professional Services, Project Services, Field Services, Engineering, and Product Management to support end-to-end solution delivery.
- Support the development of scalable service offerings and repeatable technical solutions that drive lifecycle services growth, including growth of technical support.
- Build technical capability within the organization through employee development, coaching, and skills progression.
- Drive continuous improvement initiatives focused on delivery efficiency, solution quality, and operational scalability.
Requirements
- Bachelor’s degree in Engineering, Computer Science, or related technical field.
- Strong background in HVACR controls systems, programming, integrations, and system architecture.
- 5+ years of leadership experience within professional services, technical delivery, or engineering organizations.
- Experience supporting complex customer deployments involving controls programming, integrations, or commissioning.
- Familiarity with service delivery metrics including SLA performance, technical KPIs, and customer outcomes.
- Strong organizational, prioritization, and escalation management skills.
- Experience working with global or distributed technical teams.
Benefits
- medical insurance plans
- dental and vision coverage
- 401(k) and more
- flexible time off plans including paid parental leave, vacation and holiday leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Case Manager role in Workers Compensation Claims team focusing on high - quality claims management and customer support. Engage with stakeholders and manage client portfolios effectively.
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