Quality Manager overseeing quality systems for the Drinking Water Business Unit at Zurn Elkay. Focused on quality performance, continuous improvement, and compliance across manufacturing sites.
About the role
- Case Manager role in Workers Compensation Claims team focusing on high-quality claims management and customer support. Engage with stakeholders and manage client portfolios effectively.
Responsibilities
- Engage with stakeholders through case conferencing, claims reviews, and on-site visits
- Adhere to required timeframes, comply with all legislative codes and company policies, and ensure accurate claim information is recorded in our database
- Provide guidance, support and clear communication to injured people throughout their claim
- Build and maintain strong, professional relationships with customers
- Thrive in a fast-paced, dynamic work environment
- Manage your client portfolio end-to-end, applying strong customer service and sound decision-making to achieve return-to-work outcomes
Requirements
- Highly empathetic customer approach
- Engaging and courteous phone manner including the ability to talk and type at the same time
- Strong rapport-building skills with the capability to provide timely solutions and recommendations
- Resilience, with the ability to work independently and collaboratively in a fast-paced dynamic environment
- Confident computer and numeracy skills, with the ability to learn new systems quickly
- Previous experience in customer service, administration, or operational roles; knowledge of general insurance, claims, or relevant legislation is highly advantageous but not essential
Benefits
- ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
- Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 18 weeks’ gender-equal flexible leave for all new parents, including paid super
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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