IT Service Desk Analyst providing front - line technical support to DLA Piper's colleagues. Handling incoming requests, maintaining records, and troubleshooting IT issues.
About the role
- Analista de Treinamento e Capacitação na Youse, criando conteúdos e conduzindo treinamentos presenciais e online. Trabalhe em um ambiente híbrido com foco em engajamento e suporte contínuo.
Responsibilities
- Create and update training materials (presentations, digital content, learning paths, and manuals)
- Deliver in-person and online training sessions, fostering engagement and interaction
- Design scalable training programs using course platforms / LMS / AI
- Design and execute onboarding programs
- Create and manage the training calendar
- Monitor effectiveness, satisfaction, and post-training feedback metrics
- Provide ongoing support related to the content covered in training
- Conduct on-site visits to deliver training when necessary.
Requirements
- Experience creating training content
- Experience delivering in-person and online training
- Knowledge of course platforms / LMS / AI
- Strong verbal and written communication skills
- Ability to analyze data and create reports/dashboards
- Collaborative, organized, and proactive profile
- Availability for occasional travel.
Benefits
- Work model: Hybrid (2 days on-site per week, 3 days remote)
- Work hours: 7.5 hours per day
- Employment type: CLT (Brazilian statutory employment regime)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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