Senior Manager, Revenue Operations optimizing systems and strategy for Jiko's market growth. Aligning departments and improving revenue generation through data and technology.
About the role
- Senior Revenue Operations Manager optimizing end-to-end revenue processes for B2B SaaS company in Berlin. Leading operational strategies and ensuring growth through effective collaboration across teams.
Responsibilities
- Process Architecture & Optimization: Own and optimize end-to-end revenue processes across the full "Bowtie" (Lead → Opportunity → Customer → Expansion/Retention).
- GTM Strategic Partnership: Act as a trusted partner to GTM leadership, translating business needs into operational reality and aligning cross-functional teams.
- CRM & Tech Stack Ownership: Design, maintain, and improve CRM workflows (Salesforce/HubSpot) and revenue tooling to ensure data quality and system scalability.
- Performance & Forecasting: Enable reliable performance tracking and pipeline visibility, improving forecasting accuracy to support executive decision-making.
- Scalable Operations: Identify and address operational bottlenecks, moving the function from reactive support to proactive, scalable execution.
- Enablement & Documentation: Build the "GTM playbook" by documenting processes and supporting the enablement of teams to ensure consistent execution.
- Cross-Functional Execution: Lead complex initiatives involving Sales, Marketing, CS, Finance, and Product to ensure seamless handovers and integrated workflows.
- Continuous Iteration: Proactively surface risks and improvement opportunities, ensuring our GTM engine evolves alongside our business growth.
Requirements
- Senior RevOps Expertise: Multiple years of hands-on experience (5+ years) in Revenue Operations, ideally within complex B2B SaaS organizations and high ARR environments.
- End-to-End Revenue Mastery: Deep understanding of the full customer journey; you look beyond the sales funnel to focus on the existing business and recurring revenue.
- Methodology Driven: Familiarity with modern RevOps frameworks (e.g., Winning by Design) and a "systems thinking" approach to process design.
- Technical Proficiency: Strong experience with CRM systems and the wider GTM tech stack (Automation, BI, and AI SaaS solutions).
- Autonomy & Ownership: Demonstrated capacity to lead from the front, manage complex projects independently, and anticipate problems before they escalate.
- Pragmatic Problem Solving: A hands-on mindset combined with a strategic perspective; you are comfortable with ambiguity and biased toward action.
- Stakeholder Alignment: Excellent communication skills with the ability to influence leadership and drive alignment across diverse functional teams.
- Location: Based in Germany (Berlin preferred) or willing to travel to Berlin once per quarter.
Benefits
- Vacation: 30 days
- Benefits: Urban Sports Club membership, Hrmony subscription, JobRad, or a subsidy for a BVG ticket.
- Health & Wellbeing: 1 mental health day per year and access to the Nilo.health platform.
- Learning & Development: Clear career paths and an annual learning budget of €2,000, among other opportunities.
- Home Office? No problem! We have a beautiful office in the heart of Berlin where we meet twice a week.
- Workation: Up to 12 weeks of remote work from any country or continent you want!
- Autonomy: We want to hire you for your expertise and knowledge, and we’ll give you the space to do your best work.
- Sustainable Growth: We are profitable, generate more than €60M in ARR, and continue to grow — in a highly sustainable way, backed by a leading private-equity firm focused on technology and software.
- Culture: You’ll join a highly collaborative and high-performing team where you can contribute ideas, challenge others, and be challenged yourself.
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