About the role

Key Account Manager managing relationships with B2B wholesalers and suppliers across food services, renewables, and building supply sectors. Assisting customers in using Shift Trade payments solution effectively.

Responsibilities

Build and Maintain Strategic Customer Relationships: Establish and nurture trust-based relationships with a portfolio of major customers, ensuring long-term loyalty and reducing the risk of churn.
Understand and Anticipate Customer Needs: Develop a deep understanding of each customer’s business, priorities, and challenges to proactively identify opportunities and deliver tailored solutions.
Drive Account Growth: Expand existing customer relationships by consistently proposing solutions aligned with their evolving objectives.
Act as a Key Liaison: Serve as the primary point of contact between key customers and internal teams, facilitating clear communication and alignment across functions.
Resolve Issues and Maintain Trust: Address customer concerns and complaints promptly and professionally, ensuring resolution and reinforcing trust in the partnership.
Generate New Business Opportunities: Play a pivotal role in identifying and converting new sales opportunities within existing accounts, fostering long-term revenue growth.
Report on Performance and Forecasts: Prepare and present regular account performance updates, forecasts, and insights to internal and external stakeholders using key metrics.
Contribute to Strategic Growth: Support broader business objectives by contributing to initiatives that drive sustainable growth and long-term success.

Commercial Acumen: Ability to assess opportunities holistically and strategically, with a strong sales mindset and a focus on driving growth.
Customer-Centric & Solution-Oriented: Curious and committed to understanding customer needs, delivering tailored solutions that create value.
Exceptional Relationship Building: Strong interpersonal and communication skills, with the ability to engage professionals across all levels and foster long-term partnerships.
Tech-Savvy: Confident in using CRM platforms and digital tools to manage relationships, track performance, and present solutions effectively.
Organised & Goal-Oriented: Excellent time management, prioritisation, and multi-tasking abilities, with a clear focus on achieving outcomes.
Autonomous & Accountable: Self-motivated and capable of working independently, taking ownership of responsibilities and delivering results.
Adaptable & Resilient: Comfortable in fast-paced, evolving environments, with the agility to navigate change and solve problems creatively.
Negotiation & Problem-Solving Skills: Skilled in identifying challenges and resolving them constructively to support customer and business success.
Proven experience as relationship manager, preferably in the food services or related industries.
Experience in sales and providing solutions based on customer needs.

Collaborative teams – a flat structure means everyone can learn from colleagues and senior leaders around the business.
Be involved – come together with all of your colleagues every 100 days to share the product and technology roadmap and business strategy.
Flexible working environment – we’re headquartered in North Sydney with state-based workplaces and offer a flexible work policy.
Family support – industry leading 26 weeks paid parental leave.
Purpose built spaces within our office – designed for collaboration, brainstorming, socialising, and focused work.
Range of benefits supporting your physical, psychological and financial wellbeing. From a day off on your birthday to excellent end of trip facilities.