UG
Intern supporting HR process improvement and organizational development at University of Edinburgh. Engaging in projects that improve university culture and compliance while gaining valuable experience.
About the role
- Assistant Director overseeing programs at Shelter House in Virginia. Responsible for service delivery and team management in addressing domestic violence issues.
Responsibilities
- Supervise the case management team, composed of 2 Case Managers and a Housing Locator, in the provision of trauma-informed, client-driven approach in all facets of daily work (crisis calls, completing safety plans, court accompaniment, etc.)
- Provide comprehensive case management services to a reduced caseload of shelter households
- Oversee client services for Artemis House Region 1 and collaborate with Artemis House Region 3 staff to accept clients into the Region 1 shelter facility
- Provide leadership, direction, and oversight for service delivery to program participants
- Demonstrate an understanding of trauma-informed services and the unique needs of clients experiencing domestic violence
- Support staff in delivering complex case management for cases that demand higher level solutions
- Ensure that services are implemented in accordance with agency philosophy, best practice, grant and contract requirements and all applicable federal, state and local regulations
- Meet with clients as needed to address any concerns/issues related to their stay and to provide a safe and comfortable environment
- Conduct in-depth intake to include safety planning and risk assessments for all clients entering Artemis House Region 1 (as a backup when Case Manager is unavailable)
- Manage the overall input and accuracy of data stored in the domestic violence client tracking system (VADATA, DVHD)
- Conduct file and data reviews and ensure proper documentation of services provided to clients
- Provide coaching and professional development to direct reports through regularly scheduled one on one meetings and evaluations
- Verify and approve staff timesheets and leave requests
- With Director of Artemis House Region I, develop new program initiatives and recommendations based on program outcomes and needs
- Collaborate with community partners and service providers to meet the needs of client population
- Serve in an on-call capacity to help staff address crisis issues
- In collaboration with the Division Director, will support and play an active role in the hiring and onboarding process
- Ensure compliance with all agency policies
- Proficiently operate a personal computer, fax, printer, copier and Microsoft Office products (email, calendar, drive, etc.).
- Exemplify the Shelter House core values of (iCARE); Inclusivity, Collaboration, Accountability, Respect and Empowerment
- Perform other duties deemed necessary to support the program and agency
Requirements
- A bachelor's degree in human services/ related field or commensurate experience
- 3+ years of experience working with victims of domestic violence and sexual assault.
- 3+ years of program and staff management
- Strong public speaking and communication skills
- Strong written communication skills
- Ability to prioritize competing priorities and make sound judgements
- Valid Driver’s License
- Willingness to work evenings and weekends when needed
Benefits
- Medical, Dental & Vision Insurance
- 401K contributions with a 4% employer match
- 13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off
- Two Semi-Annual Team Building Events
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