Sales Development Representative identifying and qualifying leads for digital identity solutions. Collaborating with Sales Consultants and managing lead processes.
About the role
- SDR Manager shaping and implementing sales development strategy for ServiceTitan's Enterprise Market. Lead and coach SDRs while reporting to senior management on performance metrics.
Responsibilities
- Manage and lead a team of 8–12 SDMs on objectives, sales development, and performance achievement.
- Coach and develop future sales professionals through call coaching, skill development, and shadowing.
- Teach, share, and implement SDR strategy and processes, staying abreast of and coaching on best practices.
- Monitor lead processes, metrics, and catalyze pipeline creation.
- Help evaluate new technologies and programs to drive superior performance.
- Motivate, incentivize, and recognize team members to encourage top performance.
- Actively participate in the recruiting, interviewing, and onboarding of new Team Members.
- Maintain an operating rhythm of weekly 1:1s, team meetings, forecasting calls, and business partner collaboration.
- Responsible for collaboration, regular meetings/communication, and value added to our internal Sales stakeholders.
- Report to Sr. Management on operational and financial KPIs.
- This role may require travel for essential meetings approx. 3–4 times per year.
Requirements
- Direct experience as an SDR/BDR coupled with direct experience in a closing AE role for 12+ months.
- Strong preference for 1+ years of sales management experience or applicable team lead/management experience.
- Outbound-specific cold-calling experience and a strong passion for and understanding of outbound pipeline generation processes.
- History of managing or being a part of a high-performing sales team with a track record of success in both an AE and leadership role.
- Expert communication and presentation skills, strong interpersonal skills, and high emotional intelligence.
- Analytical mindset comfortable generating reports and identifying trends in data.
- Proficiency with Salesforce.com is a must, experience with Salesloft, Gong, and associated tech stack solutions is strongly preferred.
Benefits
- Health insurance
- 401(k) matching
- Flexible time off
- Leadership training
- Bonusly recognition program
- Company-paid medical, dental, and vision
- FSA and HSA options
- 401k match
- Telehealth options
- Parental leave and support
- Fertility services (up to $20k)
- Surrogacy and adoption reimbursement
- On-demand maternity support
- Free breast milk shipping
- Pet insurance
- Legal advisory services
- Financial planning tools
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