Aftermarket Sales Manager maximizing the sale of material handling service and parts at Crown Equipment Corporation. Developing sales strategies and ensuring customer satisfaction in the branch territory.
About the role
- Senior Strategic Account Manager developing long-term relationships with enterprise accounts for NTT DATA. Focusing on Manufacturing and Retail industries to drive digital solutions and customer satisfaction.
Responsibilities
- Own and grow assigned strategic accounts, meeting or exceeding target contract value and contracted GP targets
- Build and execute account strategies to expand wallet share across NTT DATA’s solution portfolio
- Develop and manage a strong sales pipeline using structured sales methodologies and CRM tools (Salesforce) with discipline
- Minimize client churn while maximizing customer retention and long-term value
- Engage with key decision-makers in LoB at customer organizations
- Understand customers’ business objectives and challenges, converting them into actionable digital solutions
- Present clear and compelling value propositions and business cases, including joint proposals with key partners
- Work closely with Pre-Sales, Delivery, Regional, and Global teams to ensure end-to-end solution alignment
- Collaborate with key partners in Vietnam and Global to build joint opportunities
- Foster a strong internal 'one-team' culture to deliver consistent and high-quality customer outcomes
- Monitor industry trends, technologies, and competitive landscape
- Conduct market and customer research to identify opportunities and risks
- Represent NTT DATA at industry events, conferences, CxO roundtables, and customer seminars
- Lead and guide sales activities, including hunting new clients when required
- Coach and support sales team members to achieve KPIs and short- to mid-term goals
- Influence stakeholders without direct authority and drive alignment around shared objectives
Requirements
- Strong sales and business acumen with proven success in enterprise IT or consulting sales
- 10+ years in the same position and extensive experience managing strategic accounts and complex B2B sales cycles
- Background in Manufacturing, Retail, or CPG industries
- Experience engaging with customers’ Line of Business or IT organizations at a senior level, or experience in managing business in Manufacturing, Retail, or CPG industries , or Management experience of whole IT system in Manufacturing, Retail, or CPG industries
- Solid knowledge and sales experience in ERP solutions (SAP, D365, Odoo, FAST, Bravo, or similar)
- Proven experience leading sales teams and driving KPI achievement
- Strong ability to work independently while collaborating across global, cross-functional teams
- Proficiency with CRM systems (Salesforce or equivalent)
- Bachelor’s degree in Business, Sales, Technology, or a related field.
Benefits
- Competitive salary based on agreement.
- Full social insurance coverage based on salary.
- Probation with 100% salary.
- Attractive commission scheme and regular salary reviews.
- Training sponsorship for professional courses and certification exams.
- Comprehensive healthcare coverage for staff and their families.
- Regular health check-ups.
- 15 days of paid annual leave, plus 1 additional day for every 3 years of service, up to 20 days.
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