Chat Sales Specialist making outbound calls to customers to encourage offers. Ensuring good customer experience and updating system on call outcomes while meeting sales quotas.
About the role
- Customer Service Specialist managing sales and customer inquiries at Atento. Identifying needs and offering solutions within a call center environment in Salvador, Brazil.
Responsibilities
- Inbound customer service with sales, aimed at identifying customer needs, answering questions, performing procedures, and offering products and/or services.
- The agent must identify the customer's needs and provide a practical, objective solution following the product/service procedures;
- Sales of products and services;
- Specific technical tasks: call center service offering voice and data telephony products or services, working with service packages for residential or mobile phone lines, data packages, broadband, and fiber services;
- Use systems to record interactions and process service-related actions.
Requirements
- Minimum age of 18 years;
- Completed secondary education (High School diploma);
- Strong verbal communication skills and persuasive ability;
- Negotiation and argumentation skills;
- Basic computer skills and typing ability;
- Availability to attend training, in-person or online;
- Access to a computer or laptop for training;
- Availability to work on-site (in-person);
- Easy access to the Atento Cabula unit.
Benefits
- Transportation allowance;
- Meal and/or food allowance;
- Life insurance;
- Funeral assistance;
- Childcare/babysitting assistance and support for children with disabilities;
- Employee discounts on products;
- Dental care coverage;
- Medical assistance (healthcare coverage);
- Discounts on gyms / sports activities;
- Educational partnerships with course discounts;
- Career development plan;
- Pet health plan.
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