Shift Engineer responsible for maintaining building essential services at Seven Oaks General Hospital. Operate boilers and chillers while ensuring efficient building automation.
About the role
- Entry level Data Centre Remote Hands Engineer providing remote technical support to clients in United States. Ensuring prompt and professional resolution of technical incidents and maintaining service levels.
Responsibilities
- Providing a professional remote technical support service to clients by identifying and resolving technical incidents and problems.
- Maintaining the support process and ensuring that requests for support are handled according to the procedures.
- Using service assurance software and tools to investigate and diagnose problems, collect performance statistics and create reports.
- Identifying and resolving problems following agreed procedures.
- Performing defined tasks to monitor service delivery against service level agreements and maintaining records of relevant information.
- Escalating unresolved incidents and following up until the incident is resolved.
- Documenting and closing resolved incidents according to agreed procedures.
Requirements
- Bachelor's degree or equivalent in Information Technology or Computing or related field
- Associate level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNA (DC) etc.
- Entry level experience in call center routing technologies, voice over IP technologies, Security/firewalls, Networking (routing, switching, distribution, core and access layers) and IT infrastructure (storage, backup, computing, server virtualization and etc.)
- Entry level experience in technical support to clients.
- Entry level experience in diagnosis and troubleshooting.
- Entry level experience providing remote support in Data Center technologies.
- Entry level experience in relevant technology.
Benefits
- Health insurance
- Professional development opportunities
- Paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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