Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Customer Service Representative at Sentry Insurance helping customers via phone and offering assistance with auto policy inquiries. Engaging with clients to ensure timely and effective service in a hybrid work environment.
Responsibilities
- Ensures a quality customer experience for customers
- Listens to and assesses customer needs
- Builds positive relationships with customers
- Provides timely customer service
- Receives and assists with a high volume of telephone calls
- Navigates multiple systems and technologies to gather information
- Records and files provided information from each call
- Researches and identifies contact center problems and issues
- May assist with handling issues and communicating updates
Requirements
- High school diploma
- Proficiency in Spanish preferred
- Good human relations skills
- Ability to communicate effectively and accurately verbally and in writing
- Knowledge of how to use a computer and familiarity with software applications such as Excel and Word
- Ability to navigate through various technology software
- Ability to meet or exceed attendance requirements
- Basic critical thinking, creativity, and problem-solving skills
Benefits
- Flexibility through a scheduled Hybrid work model
- Meal Subsidy available
- 401(K) plan with matching
- Tuition Reimbursement program
- Generous Paid-Time Off
- Health, Dental, and Vision insurance
- Parental leave
- Employee Assistance programs
- Sentry Foundation gift matching program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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