Business Relationship Support Specialist managing a complex portfolio of customers and ensuring compliance with finance policies. Collaborating with various teams to facilitate customer onboarding and process improvements.
About the role
- Customer Service Representative at Sentry Insurance helping customers via phone and offering assistance with auto policy inquiries. Engaging with clients to ensure timely and effective service in a hybrid work environment.
Responsibilities
- Ensures a quality customer experience for customers
- Listens to and assesses customer needs
- Builds positive relationships with customers
- Provides timely customer service
- Receives and assists with a high volume of telephone calls
- Navigates multiple systems and technologies to gather information
- Records and files provided information from each call
- Researches and identifies contact center problems and issues
- May assist with handling issues and communicating updates
Requirements
- High school diploma
- Proficiency in Spanish preferred
- Good human relations skills
- Ability to communicate effectively and accurately verbally and in writing
- Knowledge of how to use a computer and familiarity with software applications such as Excel and Word
- Ability to navigate through various technology software
- Ability to meet or exceed attendance requirements
- Basic critical thinking, creativity, and problem-solving skills
Benefits
- Flexibility through a scheduled Hybrid work model
- Meal Subsidy available
- 401(K) plan with matching
- Tuition Reimbursement program
- Generous Paid-Time Off
- Health, Dental, and Vision insurance
- Parental leave
- Employee Assistance programs
- Sentry Foundation gift matching program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Business Relationship Support Specialist in CIB Middle Office supporting Fund Finance at Wells Fargo. Coordinating loan documentation and closing tasks while ensuring timely client delivery.
Student Assistant in Customer Service supporting daily operations and handling national and international orders. Collaborating closely with the team for customer inquiries.
Operations and Quality Specialist at PPLM ensuring quality standards and efficient operations in health centers. Collaborating with clinical and administrative teams while managing multiple projects in a hybrid work model.
TD
Senior Compliance Business Oversight Manager supporting compliance programs for TD Bank's Global Compliance Department. Focusing on regulatory compliance management and providing oversight across business units.
TD
Compliance Analyst supporting the development and enhancement of Compliance RCM programs at TD. Focusing on regulatory compliance management initiatives and developing relationships with business units.
Customer Support Representative at IQVIA handling customer inquiries and resolving issues efficiently while maintaining service quality standards. Managing incoming requests and participating in departmental goal - setting.
Manager of Customer Support leading a team focused on order process improvements and customer experience in North America. Overseeing operations in Bohemia, NY and Marlborough, MA.
Product Operations team member at Outreach supporting execution of core business and strategic initiatives. Coordinating cross - functional projects to ensure alignment and operational excellence.
Customer Service Agent providing support to healthcare clients in Berlin. Responsible for client inquiries and CRM data entry in a hybrid work setting.