Application IT - Support Specialist supporting customers with software inquiries via phone and ticket processing. Working in a modern agile environment in Sankt Ingbert.
About the role
- Customer Service Representative supporting sales goals by providing service to clients and processing inquiries. Collaborate globally for effective sales support and customer satisfaction.
Responsibilities
- Provide customer service for legal, professional, and Premier partners.
- Handle customer inquiries using case management, phone, and chat features in Salesforce.
- Process and modify manual and EDI orders across all relevant ERP systems.
- Process order acknowledgements.
- Handle price and availability inquiries.
- Process claims in all relevant ERP systems.
- Process material return authorizations (RMA/stock rotations) in all relevant ERP systems.
- Process margin adjustment requests (AAR).
- Process product shipments via the MOC messaging system in e-desk.
- Configure new item setups in e-desk.
- Determine product availability and applicable ship dates.
- Identify product alternatives to meet customer requests using company websites and/or reference documentation.
- Communicate effectively with external and internal customers.
- Contribute to consignment inventory requirements.
- Provide project support as needed.
- Ensure onboarding and training of new customer service representatives within the team.
- Attend all company meetings as required.
Requirements
- Customer service experience
- Knowledge of SAP
- Hands-on proficiency with Salesforce
Benefits
- Health insurance
- Retirement plans
- Paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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