Business Support Specialist working in administration under the Retail & Hospitality Operations Manager. Ensuring client KPIs and SLAs are met while maintaining effective processes.
About the role
- Customer Service Representative handling inquiries and managing ERP systems for Belden Inc. Supporting sales goals while ensuring excellent customer satisfaction in a collaborative environment.
Responsibilities
- Assurer le service client pour les partenaires juridiques, professionnels et Premier.
- Traitement des demandes clients via les fonctionnalités de gestion des dossiers, de téléphone et de chat dans Salesforce.
- Traitement/modification des commandes manuelles et EDI dans tous les systèmes ERP concernés.
- Traitement des accusés de réception de commande.
- Traitement des demandes de prix et de disponibilité.
- Traitement des réclamations dans tous les systèmes ERP concernés.
- Traitement des autorisations de retour de matériel (RMA/Rotations de stock) dans tous les systèmes ERP concernés.
- Traitement des demandes d'ajustement de marge (AAR).
- Traitement des expéditions de produits via le système de messagerie MOC dans e-desk.
- Traitement des configurations de nouveaux articles dans e-desk.
- Déterminer la disponibilité des produits et les dates d'expédition applicables.
- Identifier des alternatives de produits pour répondre aux demandes des clients en utilisant les sites web de l'entreprise et/ou des documents de référence.
- Communiquer efficacement avec les clients externes et internes.
- Contribuer aux exigences en matière d'inventaire des consignations.
- Fournir un soutien aux projets si nécessaire.
- Assurer l'intégration et la formation des nouveaux représentants du service client au sein du service.
- Assister à toutes les réunions de l’entreprise selon les besoins.
- Capable de se conformer à la politique de présence de l'entreprise.
Requirements
- Expérience en service client.
- Connaissance de SAP.
- Maîtrise pratique de SalesForce.
Benefits
- Health insurance
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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