Commercial Support Specialist in a leading biopharmaceutical company handling procurement processes and supplier communications. Collaborating on internal meetings and supporting business units while maintaining patient records.
About the role
- Health Care Support Specialist assisting primarily medical practices with lab and IT inquiries. Collaborating with IT and lab staff for technical solutions and process improvements.
Responsibilities
- You support our customers—primarily medical practices—by phone with questions about our laboratory and IT systems.
- You analyze inquiries, identify the causes of technical or procedural issues, and ensure rapid solutions.
- You work closely with colleagues from IT and the laboratory to improve processes.
- You document calls and resolutions in a structured way in our systems so that everything remains transparent at all times.
- You stay curious: new software, updates and tools spark your interest, and you enjoy sharing your knowledge with the team.
Requirements
- You have a medical foundation: whether as a Medical Assistant (MFA), Pharmaceutical Technical Assistant (PTA), Dental Assistant (ZFA), Medical-Technical Assistant (MTA), nurse, or through similar training—you understand how medical practices and clinical workflows operate.
- Technology is not foreign to you! You are motivated to dive into the digital world of healthcare and to learn new IT programs.
- You are a communication talent: friendly, patient and clear in your language—even on the phone you can explain complex matters simply.
- You love finding solutions: you tackle challenges proactively and look for ways to resolve them rather than dwelling on problems.
- A service mindset is important to you: you want to help people and enjoy seeing callers hang up satisfied.
- Languages: Your German is fluent at C1 level—both written and spoken.
- A Class B driving license gives you the flexibility needed when duties go beyond the screen.
Benefits
- An on-site staff canteen offering high-quality meals at reduced prices thanks to an employer subsidy (breakfast, lunch, snacks).
- We provide a subsidy for the Deutschlandticket.
- Our shuttle service runs every 15 minutes (mornings and afternoons) between the laboratory and Harburg S-Bahn; you can reach us from Hamburg Central Station in 20 minutes.
- Prefer to drive? Take advantage of our employee parking spaces close to the building.
- Lease a bike or e-bike through JobRad.
- We support you with employer-paid capital-forming contributions (vermögenswirksame Leistungen).
- Employee discounts & Corporate Benefits with exclusive offers from more than 400 partner companies.
- 30 days of annual leave (full-time) plus additional special leave days.
- We subsidize health-oriented fitness courses through Egym Wellpass and provide on-site mobile massage services.
- Additionally, we offer an anonymized blood panel analysis once a year.
- Free Mental Health Coaching at the Fürstenberg Institute for our employees.
- Company events (summer or winter parties) and departmental Christmas gatherings to foster collegial interaction.
Job title
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