Customer Service Representative for Sentry Insurance handling phone inquiries and providing quality customer service. Join one of the largest mutual insurance companies in the U.S. and be a part of a growing team.
About the role
- Customer Care Specialist supporting families on their water safety journey through a hybrid role. Managing customer interactions and administrative tasks with opportunities to grow in a mission-driven franchise.
Responsibilities
- Guide families through enrollment with confidence and enthusiasm.
- Handle inbound calls, texts, emails, and tickets with empathy and professionalism.
- Ask thoughtful questions to understand family goals and recommend the right class level.
- Overcome objections and confidently guide families toward enrollment.
- Process cancellations, online enrollments, account updates, and billing adjustments.
- Follow SOPs accurately and consistently.
- Attend occasional local off-site events (must be able to drive).
- Represent brand with energy and professionalism.
Requirements
- Call center, sales, admin, or high-touch customer service experience preferred.
- Strong computer literacy (Google Suite, CRMs, spreadsheets).
- Ability to follow SOPs and maintain accuracy across systems.
- Reliable high-speed internet, computer with webcam, and headset.
- Ability to work evenings and weekends (we operate 7 days/week).
- Bilingual English/Spanish required.
- Local to the Hudson Waterfront area (or surrounding communities) with reliable transportation for occasional in-person events.
Benefits
- Employee discounts
- Health insurance
- Flexible scheduling
- Gym reimbursement (up to $25/month)
- 401(k) plan
- Medical insurance options
- Growth opportunities within a fast-growing franchise
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