Member Relations Manager at the German Startup Association, engaging members and driving campaign initiatives. Focused on internal communication, membership onboarding, and building networks.
About the role
- Account Manager for Securitas Healthcare selling healthcare solutions and ensuring customer satisfaction. Requires individual to be onsite 3 days a week at Lincoln, NE location.
Responsibilities
- Sell products and services while delivering exceptional customer service in accordance with Company policies and procedures
- Assist current customers with system upgrades, expansions, and renewal of software maintenance for direct sales channel wander management, emergency call system and security products
- Shared primary responsibility for account development for direct sales channel wander management and emergency call system products
- Initiate new system, reorder and upgrade sales through pro-active means (outbound calling, mail, email, FAX, etc.)
- Provide sales literature, product information and produce quotations as necessary to produce enough sales to meet an agreed upon performance standard
- Promptly respond to sales leads in a designated territory
- Work with Territory Manager to set up prospective or customer visits
- Coordinate and administer follow-up activities such as documenting conversations in database, processing quotes/orders and return authorizations, lead tracking, brochure mailings, scheduled call backs or rep visits
- Assist with routine polling and surveying of customers to ensure post-installation, -service, and general customer satisfaction
- Back-up Account Representative duties: process inbound reorders for consumable products related to wander management and emergency call system products, and process return authorizations, handle inbound customer information requests
- Respond to inbound customer information requests in a timely manner
Requirements
- College degree or equivalent education and work experience preferred
- 2+ years customer service, phone sales and presentation/demonstration experience required
- Experience managing the administration of a sales territory
- Ability to successfully sell to a variety of professionals in diverse healthcare and other settings required
- Professional phone skills with the ability to present to key accounts required
- Strong verbal and written communication skills required
- Ability to understand and explain all Company product lines, service, support, and company credit/shipping policies after training required
- Ability to calculate quotations and order quantities correctly and enter data into database required
- Must be a self-starter and self-motivated, with the ability to drive sales to meet and exceed goals
- A working knowledge of Microsoft Windows, Salesforce Lightning, Excel, and Word preferred
- Valid Driver’s License and good driving record required
Benefits
- Support in account retention and customer service activities
- Travel to customer sites and/or trade shows on a limited basis as requested
- Opportunity to assist current customers with system upgrades, expansions, and renewal of software maintenance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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