Hybrid IT Manager

at Scribe

• Job title: IT Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $115,000 - $150,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: MacOS
• Location requirements: Hybrid, United States

About the role

• IT Manager centralizing IT infrastructure and employee technology experience for a global team. Overseeing operations such as onboarding, device management, and vendor management.

Responsibilities

• Take ownership of the end-to-end employee technology lifecycle — onboarding, offboarding, device provisioning, account setup, and access management — building a process that's seamless, secure, and scalable for a growing team.
• Manage Scribe's device fleet, including laptop procurement, imaging, configuration, deployment, and returns, using Apple MDM tooling and Kandji to keep all endpoints enrolled, configured, and compliant.
• Own day-to-day administration of access management, including user provisioning/deprovisioning, SSO app management (Okta), MFA configuration, and periodic access reviews.
• Serve as the primary point of contact for internal IT support, troubleshooting hardware, software, and connectivity issues for both remote and in-office employees with speed and empathy.
• Own SaaS tool administration across Scribe's technology stack — managing licenses, tracking usage, evaluating new tools, and ensuring cost-efficiency and compliance.
• Partner with the Information Security team to maintain and strengthen security controls, including device encryption, patching, endpoint protection, and user access governance.
• Support SOC 2 compliance efforts by maintaining internal IT controls, documenting security practices, and collaborating on audit readiness.
• Manage relationships with outsourced providers for office infrastructure, including physical network (e.g. WAN/WLAN, IDF/MDF, VLAN), AV systems, badge access, and related vendor coordination.
• Build and maintain clear IT documentation — process guides, runbooks, and knowledge base articles — so that IT workflows are repeatable, transparent, and easy to follow for technical and non-technical team members alike.
• Continuously evaluate and improve IT workflows and tooling to drive automation, reduce manual work, and scale IT operations alongside the business.

Requirements

• You have 6+ years of experience in IT operations, IT administration, or a related IT generalist role — ideally at a fast-growing SaaS or technology company.
• You have deep hands-on experience with macOS device management, identity and access platforms (Okta required), and the core SaaS stack of a modern tech company (Google Workspace, Slack, Zoom, Notion, etc.).
• You’re a builder, not just an operator. You've stood up IT processes from scratch or significantly improved existing ones — onboarding workflows, device lifecycle management, documentation, SaaS governance.
• You can run autonomously. You don't need someone to tell you what to prioritize — you see what's broken, what's inefficient, and what's coming next, and you move on it.
• You're comfortable being the sole IT person at a +200-person company and managing the full breadth of what that entails.
• You have a security-first mindset and understand best practices around SSO/MFA, endpoint protection, least-privilege access, and device compliance.
• You're an excellent communicator who can support employees at all levels.

Benefits

• Incredible teammates: Work alongside some of the nicest and smartest people you’ll ever meet.
• Ownership mindset: We’re all owners here, literally. Employees receive equity in Scribe, sharing in the company’s long-term success.
• Comprehensive coverage: We offer health, dental, and vision insurance for you and your dependents.
• Time to recharge: Flexible paid time off, plus company holidays to rest and reset.
• Retirement planning: Employees can contribute to a 401(k) plan to help plan for their future.
• Support for growing families. Paid parental leave to help you care for and bond with your growing family.
• Lunch, on us: SF-based employees receive daily catered lunches at our office.
• Easy commutes: Commuter benefits for our office-based team, make getting to and from HQ simpler.
• Level up your home office: Remote? Hybrid? Wherever you work, we’ll support your setup with a home office stipend.