Live Chat Support Agent providing customer support through chat channels either remotely or onsite. Resolving inquiries, maintaining positive experiences, and collaborating with teams for continuous improvement.
SK
Onsite Outbound Customer Service Representative
Posted 1 hour ago
About the role
- Outbound Customer Service Representative at Schülerhilfe in Gelsenkirchen handling customer inquiries for tutoring and language courses. Providing support and scheduling appointments without cold calling.
Responsibilities
- Handling qualified inquiries from prospective customers — no cold calling!
- Telephone consultations about tutoring and language courses for our brands Schülerhilfe and IQ Lingua
- Scheduling appointments for detailed consultations and, when appropriate, direct sales over the phone
- Email handling
- Customer satisfaction surveys
Requirements
- Sales aptitude and a service-oriented mindset
- Enjoy talking on the phone and communicating
- Fluent German and good English; Turkish, Arabic, Russian, or Spanish are a plus
- Friendly manner and a pleasant telephone voice
- Team player
- Flexibility
- Experience in telephone consulting
Benefits
- €13/hour fixed base pay + attractive bonus payments & weekend premiums
- Long-term flexible scheduling to support work–life balance (monthly roster)
- Exclusive evening shifts possible (3–9 PM)
- Overtime compensatory time off or payout possible
- Remote work possible
- Corporate benefits — attractive employee perks
- Employee referral bonuses
- Capital-forming benefits (employer contributions to savings/investment plans)
- Comprehensive and welcoming on-site onboarding
- Individual training and coaching
- Unlimited water, coffee, and tea
- Wide selection of subsidized lunch options
- Regular company events (summer party, Christmas party)
- Easily accessible by public transport and car, with free parking available
- Appreciation and a respectful, good-humored working atmosphere
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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