Customer Service Representative in Halle, Germany, coordinating between Bobcat and its distributors in EMEA. Manage customer inquiries and optimize service performance through multiple channels.
About the role
- Provides complex secretarial and administrative support for clinical and academic programs. Manages providers' schedules and ensures smooth patient care coordination while maintaining documentation.
Responsibilities
- Performs complex secretarial and administrative duties in a fast-paced environment in support of clinical, educational, and academic programs.
- Responsible for all clinic preparations, including but not limited to, providers' time and calendar management while optimizing provider patient schedule, coordination of patient care and information/data support.
- Serves as primary contact for provider(s).
- Manages provider(s) calendar and prioritizes appointments and meetings based on provider preferences.
- Examines the clinical schedule(s) on a continuous basis to identify opportunities for optimizing time and effort of providers.
- Finds missing orders and sends them for review and approval.
- Anticipates needs of insurance companies by gathering all necessary information for referrals and prior authorizations.
- Composes, edits and obtains signatures for non-routine letters of correspondence related to appeals on denied claims, including compiling all necessary information and drafts for provider signature.
- Manages provider(s) documentation and information.
- Composes and types of non-routine correspondence providing factual information.
- Arranges travel, conference registration and hotel accommodations.
- Interfaces with organizations, hospitals and others to facilitate invited lectures and speaking engagements for the provider.
- Research hospital medical records for the information requested by physicians, insurance companies and attorneys.
- Determines the order of daily surgeries and ambulatory procedures based on patient’s medical conditions and severity.
- Negotiates surgical/procedure schedule by communicating complex details directly to the Operating Room scheduling office and Ambulatory Surgical Center Staff.
- Authorizes overbooking and rearranging of surgeon's Operating Room schedules based on case complexity and medical urgency.
- Empowers contingency strategies to ensure all details, materials and locations are ready for surgery/procedures as scheduled.
- Varies patient education and follow up details accordingly in relation to pre-operative readiness and post-operative rehabilitation expectations and activities.
- Responsible for verifying the completeness of all relevant information from pre-op testing and evaluations for review by the anesthesiologist and the Operating Room.
- Assembles the necessary details from multiple tabs within the electronic medical record for review and inclusion when completing disability paperwork.
- Assesses calls to understand patient needs, prioritizes medical concerns and obtains responses from providers and follows up with patient.
- Serves as main point of contact for patients’ pre- and post-operative.
- Other duties as assigned.
Requirements
- High School diploma and 2 years of relevant experience required
- Or equivalent combination of education and experience
- Medical Terminology, experiences with surgical/appointment scheduling software (such as Flowcast), and electronic medical records preferred
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