Customer Care Specialist at Sonova providing support for hearing aid services in Vianen. Engaging with customers, processing orders, and managing feedback in a dynamic team environment.
About the role
- Customer Service Representative providing exceptional support to healthcare customers while managing inquiries and orders. Join Fresenius Kabi in a hybrid role located in Lake Zurich, IL.
Responsibilities
- Provide exceptional customer service by acknowledging the customer’s needs in a professional and friendly manner
- Answer customer calls, place customer orders, manage returns, and provide product availability information
- Handle all incoming customer inquiries and complaints (re: product availability, placing order, pricing, returns)
- Authorize return goods from customers due to overstock, damages, expiration, etc.
- Assist with credits, debits, returns, shortages, etc.
- Track shipments from warehouses as needed either proactively or reactively to respond to inquiries
- Conduct follow up calls to internal/external customers promptly
- Support unique requirements of various business units (i.e. repairs, recalls, replacements)
- Work in partnership with Sales & other cross functional departments to meet/exceed internal customers’ needs and expectations
- Work as a team to respond to customer requests and to solve customer problems
- Ensure compliance to company documents, programs and activities related to Health, Safety, Environment, Energy and Quality Management System as per your roles and responsibilities.
Requirements
- High school diploma or equivalent (Associates/Bachelor’s degree preferred)
- 1-3 years of related work experience
- Knowledge of healthcare, pharmaceutical, and/or medical device industries is strongly preferred
- Demonstrated excellent customer service skills accompanied with effective communication skills (verbal and written)
- Solid organizational skills, attention to detail, and ability to multi-task in a fast-paced deadline driven environment
- Intermediate skill set with Microsoft Office applications (Excel, Word, PowerPoint)
- Experience with ERPs (SAP preferred) and knowledge of other database concepts
- Ability to research and resolve customer issues
- Ability to consistently accomplish a large volume of work accurately
- Excellent interpersonal skills and willingness to be a team player in varied capacities
- Team player with ability to take direction from multiple individuals and interact effectively cross-functionally
- Ability to work effectively with all employees and external business contacts while conveying a positive, service-oriented attitude
- Ability to maintain complete confidentiality and discretion in business relationships and exercise sound business judgment
- Ability to work and manage change within a dynamic, fast-paced environment.
Benefits
- medical, dental and vision coverage
- life insurance
- disability
- 401K with company contribution
- wellness program
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