Live Chat Support Agent providing customer support through chat channels either remotely or onsite. Resolving inquiries, maintaining positive experiences, and collaborating with teams for continuous improvement.
About the role
- Kundenbetreuer supporting Schülerhilfe customers with inquiries and course planning needs. Collaborating closely with educators to ensure customer satisfaction and retention.
Responsibilities
- Handling all telephone and written inquiries as the primary point of contact for our customers — from reporting a child’s illness and general questions to scheduling tutoring sessions
- Analyzing customer needs by phone and preparing tailored offers based on these needs
- Logging customer complaints and finding appropriate solutions
- Working closely with our tutors and supporting new customer acquisition
- Conducting customer satisfaction analyses
- Maintaining customers’ master data
- Regularly holding meetings with parents
Requirements
- Completed vocational training, preferably in a commercial/business field — career changers welcome
- Experience as a service representative or in customer service is desirable
- Strong customer and service orientation
- Enjoyment in carrying out meaningful work
- Excellent communication skills, strong verbal expression, and a customer-focused telephone manner
- Excellent German language skills; additional English or other languages (Spanish, Turkish, Arabic, French) are a plus
Benefits
- Work–life balance thanks to flexible working hours
- Remote work possible
- Comprehensive, supportive on-site onboarding and regular feedback so you always know where you stand
- Unlimited water, coffee and tea
- Wide selection of subsidized lunch options
- We value togetherness and therefore hold regular company events (summer party, Christmas party)
- We support and subsidize your further training
- Good transport connections by car and public transport
- We contribute to your occupational pension plan
- We foster appreciation and emphasize a respectful and good-humored tone
- Work for the market leader with flexibility and short decision-making paths
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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