Operations Supervisor leading a team in call center operations with a focus on management and quality assurance. Responsible for staff training, performance monitoring, and adherence to company policies.
About the role
- Customer Service Representative in Halle, Germany, coordinating between Bobcat and its distributors in EMEA. Manage customer inquiries and optimize service performance through multiple channels.
Responsibilities
- Manage customer queries coming in through multiple channels (email, phone, salesforce)
- Implement best practice Customer Service in alignment with business requirements and corporate standards
- Contribute to the maintenance of key performance indicators and metrics and escalate issues which impact and impede Customer Service performance
- Manage end-to-end order fulfilment process using ERP system
- Strive for continuous improvement of customer service performance
- Establish and maintain excellent working relationships with the Field Sales teams
Requirements
- Relevant experience in a customer service role is essential
- Fluent Spanish and English is mandatory
- Experience in dealing with multi location teams is an advantage
- Proficiency with MS office tools, experience with ERP systems and Salesforce is an advantage
Benefits
- Flexible working arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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