Live Chat Support Agent providing customer support through chat channels either remotely or onsite. Resolving inquiries, maintaining positive experiences, and collaborating with teams for continuous improvement.
SK
Onsite Customer Service Representative – Career Changer
Posted 1 hour ago
About the role
- Customer Service Representative assisting bestandskunden in Gelsenkirchen at Schülerhilfe, a leading education provider. Engaging with clients through various communication channels to understand their needs and provide solutions.
Responsibilities
- Careful and precise handling of all telephone and written inquiries as the direct point of contact for our customers
- Analyzing customers' needs by phone and preparing offers based on those needs
- Recording customer complaints and finding appropriate solutions
- Close cooperation with our tutors and with new client acquisition
- Conducting customer satisfaction analyses
- Maintaining our customers' master data (customer records)
Requirements
- Completed vocational training, preferably in a commercial/administrative field
- Experience in customer support or customer service
- Strong customer and service orientation
- A genuine interest in performing meaningful work
- Excellent communication skills, strong verbal expression, and a customer-oriented telephone manner
- Fluent German; additional proficiency in English or other languages (Spanish, Turkish, Arabic, French) is a plus
Benefits
- Work–life balance through flexible working hours
- Remote work possible
- You will receive comprehensive and welcoming on-site onboarding and regular feedback so you always know where you stand
- Complimentary water, coffee and tea
- We offer a wide selection of subsidized lunch options
- We value team spirit and therefore organize regular company events (summer party, Christmas party)
- We support and subsidize your professional development
- Good transport connections by car and public transport
- We subsidize your occupational pension plan
- We foster a culture of appreciation and value respectful, good-humored communication
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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