Hybrid Learning Support Specialist

at Scania Group

• Job title: Learning Support Specialist
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: ServiceNow
• Location requirements: Hybrid, Gdansk, Poland

About the role

• Learning Support Specialist joining a Global Knowledge Centre in Gdańsk. Delivering high-quality support to employees and managers in an international setup.

Responsibilities

• Process and resolve learning-related user inquiries via ServiceNow, ensuring timely, accurate, and service-oriented case handling
• Troubleshoot learning system issues and guide users through correct processes, providing clear and actionable instructions
• Publish, update, and maintain learning content, including e-learning modules, instructor-led courses, sessions, curricula, and certifications
• Ensure metadata accuracy, version control, course availability, and correct assignment rules
• Process and maintain learning-related access requests, including permissions for administrators, instructors, and designated learning roles, in line with governance and security guidelines
• Collaborate closely with Learning & Development, HR, IT, Compliance, and other People & Culture partners to resolve cross-functional learning issues
• Safeguard learning data quality and ensure compliance with global learning governance, data protection standards, security protocols, and internal controls
• Support continuous improvement by identifying recurring issues, contributing to process enhancements, and participating in testing or rollout of new learning functionality

Requirements

• Fluent English communication skills
• Advanced knowledge of SuccessFactors Learning or comparable LMS platforms
• Intermediate experience with ServiceNow or similar ticketing tools
• Familiarity with digital learning tools, formats, content upload workflows, and virtual learning environments
• Experience in Learning & Development, learning system administration, HR technology, Shared Services, or similar operational support roles
• Hands-on experience managing learning system activities such as course setup, content publishing, assignments, session management, and reporting
• Practical experience working with LMS platforms, including user issue troubleshooting and content updates
• Experience using service ticketing tools (preferably ServiceNow), including queue management, documentation, and structured escalation
• Exposure to learning-related troubleshooting, such as data inconsistencies, assignment failures, or progress tracking issues
• Experience creating and maintaining procedural documentation, including SOPs, work instructions, and knowledge articles
• Experience working in an international environment with multiple learning audiences and local requirements

Benefits

• Sports card
• Life insurance
• Inclusive, international working environment