Director, Customer Experience Strategy at S&P Global Energy driving cross - business alignment and innovating customer - centric strategies. Leading multi - year strategy for growth, retention, and client lifetime value.
About the role
- Application Support Technician addressing software installation and troubleshooting for managed print services at Pacific Office Automation in Beaverton, OR.
Responsibilities
- Install, restart, and configure Remote Monitoring software for external clients in a timely and efficient manner.
- Provide technical support to internal and external customers, including software troubleshooting and resolving support inquiries.
- Supply account-related information to clients, contract administrators, and account representatives.
- Collaborate with the software development team on issues, improvements, and operational needs.
- Document daily activities, troubleshooting steps, and resolutions in the companys ticketing (CRM) system.
- Perform regular software maintenance, updates, and monitoring to ensure optimal performance.
- Provide excellent customer service via ticketing response and customer communication.
- Completes all MPS Monitor Training modules within 30 days of start date.
- Works to meet the goals of Pacific Office Automation and role specific KPIs.
- Participates in ongoing learning and achieve at least one certifications (Micosoft training by goal and/ or CompTIA A+)
Requirements
- Associates degree or higher with at least 1 year of customer service experience
- 1-2 years help desk experience
- Professional work ethic
- Strong customer service skills and great phone etiquette
- Basic understanding of database concepts
- Good understand of networking concepts
- Good understanding of Microsoft Windows
- Experience with MS-Office products (Outlook, Word, Excel, etc.)
- Ability to work independently and also in a dynamic team environment
- Microsoft SQL experience a plus
- Windows Server experience a plus
Benefits
- Advancement and growth into leadership roles
- Team-player environment
- Medical/Dental/Vision/Life insurance plans
- Matched 401k
- PTO, Vacation, Sick Leave
- FSA/HSA programs
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Digital Customer Experience Product Owner managing integrated applications for AES's customer experience strategy, focusing on driving business results through technical implementation.
Customer Service Specialist at TD support 27 million customers' inquiries. Providing financial advice and solutions through exceptional service.
Lead the energy cost billing & customer service team at Smart Energy Link AG in Switzerland. Drive operational excellence and implement AI - driven solutions in a hybrid work environment.
Customer Care Representative providing outstanding service to customers by addressing inquiries and requests. Engaging with customers to assess needs and make sales recommendations.
Customer Care Representative providing outstanding service to customers by responding to inbound inquiries. Engaging with customers and utilizing software tools to resolve issues and provide accurate responses.
Materials Support Specialist managing logistics and data for aerospace technologies at Tsunami Tsolutions. Ensuring efficient operations and compliance within the sustainment and support team.
Flight Support Agent managing all logistical aspects for flights with Vista Flight Support, ensuring smooth operations and communication. Collaborating with various stakeholders for optimal service delivery.
Flight Support Agent taking care of operational aspects of logistics and ground services for flights. Managing ground arrangements and collaborating with aviation partners in a pivotal role.
Customer Service Representative at Crash Champions ensuring prompt assistance for customer inquiries. Managing phone calls, emails, and providing clerical support in a professional setting.