Customer Care role enhancing client satisfaction and relationships for a rapidly scaling FinTech startup based in Lisbon. Collaborating with various teams and managing customer interactions via chat.
About the role
- Customer Care Representative providing outstanding service to customers by addressing inquiries and requests. Engaging with customers to assess needs and make sales recommendations.
Responsibilities
- Provide outstanding service to customers by addressing inquiries and requests
- Respond efficiently and accurately to customers' concerns
- Build rapport with customers and maintain lasting relationships
- Meet or exceed call center metrics and provide excellent customer service
- Engage with customers to assess needs and make sales recommendations
- Participate in training and learning opportunities to expand knowledge
Requirements
- High school diploma or GED
- 2-4 years of customer service or inside sales experience
- Demonstrated ability to work as part of a team
- Legally eligible to work in the US
- Advanced degree or relevant sales certifications preferred
- Outstanding relationship management skills
- Proficiency with Microsoft Office
- Typing proficiency
- Working knowledge of Microsoft Dynamics for CRM or similar software systems
Benefits
- Medical, Dental, Vision, Life & Disability Insurance
- Maternity & Parental Leave
- Flexible Spending Accounts
- Discounted Stock Program
- 401K
- Employee Awards
- Employee Assistance Plan
- Wellness Incentive
- Tuition Assistance
- Career Pathways
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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