Customer Care role enhancing client satisfaction and relationships for a rapidly scaling FinTech startup based in Lisbon. Collaborating with various teams and managing customer interactions via chat.
About the role
- Digital Customer Experience Product Owner managing integrated applications for AES's customer experience strategy, focusing on driving business results through technical implementation.
Responsibilities
- Drives development and execution of fully integrated applications to facilitate digital customer experience business strategy.
- Creates, maintains, and communicates project plans engaging stakeholders across the organization.
- Drives technical resources in the design, development, testing and enhancement of data and logic systems.
- Provides clear application and project tracking of timelines, milestones, and resource management.
- Serves as trusted consultant to leadership, maximizing opportunities and minimizing risks.
- Develops and administers control methods to standardize application and project schedule/financial tracking processes and tools.
- Supports financial reporting including accruals, budget forecasting and the strategic financial planning process.
- Drives large projects with multiple cross-functional teams, fostering a high-performance environment.
- Creates highly collaborative cross-functional partnerships within the AES matrixed organization.
Requirements
- BA or BS with at least 3-5 years of relevant technical experience.
- Successful track record of bringing complex, multi-supplier, integrated software development programs to life is desired.
- Experience with online and mobile app system design, programming, and data structuring.
- Strong project and budget management skills; PMP desired or willing to work toward certification.
- Demonstrated high level of curiosity, creative thinking, analytic ability and innovation.
- Excellent written and verbal communication skills.
- Strong knowledge of JavaScript, TypeScript, and React Native framework or similar Mobile App Development framework.
- Deep experience with Microsoft Office 365 Suite of business tools including MS Project, TEAMS, PowerPoint, Excel, Word and Power BI.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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