Customer Care role enhancing client satisfaction and relationships for a rapidly scaling FinTech startup based in Lisbon. Collaborating with various teams and managing customer interactions via chat.
About the role
- Materials Support Specialist managing logistics and data for aerospace technologies at Tsunami Tsolutions. Ensuring efficient operations and compliance within the sustainment and support team.
Responsibilities
- Proactively process quotes to meet strict turn-around time targets.
- Execute morning uploads and ensure data consistency across multiple internal databases.
- Perform routine SAP transactions, including PO reconciliation and status updates.
- Research and resolve discrepancies in warehouse data to ensure parts are moving accurately through the system.
- Process scrap updates and clear lingering items in SAP.
- Support the Rotable Business Unit forecast to align part availability with future demand.
- Manage and update Supplier Dashboards (Part 1 & 2) to maintain high-quality vendor standards.
- Expedite customs requests to prevent shipping delays for international logistics.
- Process ad-hoc surplus requests as required by the mission.
Requirements
- Advanced experience with Excel (v-lookups, pivot tables) and the ability to navigate complex databases.
- Prior experience with SAP or a similar Material Management and Parts System is highly preferred.
- Practical knowledge and skills using Structured Query Language to manage data bases and write queries for data retrieval, updates and database management tasks preferred.
- A keen eye for identifying data inconsistencies that others might miss.
- Ability to work independently to research and resolve issues without constant supervision.
Benefits
- Note: This position requires access to export-controlled technology and is open only to U.S. Persons (8 USC 1324b(a)(3)) or individuals authorized by the U.S. Government.
- Company sponsorship is not available.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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