ServiceNow Tech Lead responsible for developing and maintaining IT solutions for Schwarz IT Hub. Collaborating on system designs and providing consultation to internal teams.
About the role
- Business Analyst focused on ensuring effective use of ServiceNow HRSD for Scania's HR Operations. Involves collaboration with regional HR teams and contributing to process improvement.
Responsibilities
- Ensure that the ServiceNow HRSD platform is used effectively and consistently across the region.
- Validate and review HR tickets, requests, questions, and issues before escalation to the Global ServiceNow HRSD team.
- Collect business requirements from HR Agents, the Knowledge Centre, and end users.
- Identify and raise system defects with complete and clear documentation.
- Perform structured testing of Change Requests and defect fixes in the test environment.
- Analyze HR processes to understand how system functionality impacts daily workflows.
Requirements
- 4–6 years of professional experience, including 2–4 years working with ServiceNow HRSD.
- Solid understanding of HR processes and system support.
- Experience in business analysis, requirement documentation, and system testing.
- Proficient knowledge of ServiceNow HRSD modules.
- Fluent English.
Benefits
- Hybrid working model with a modern office in Gdańsk.
- Private healthcare and optional life insurance.
- Sports card with access to sports facilities.
- Eyeglass reimbursement.
- Opportunity to work in an international environment and support key HR operations.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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