Technical Account Manager at VETRO, Inc providing technical strategies and guidance for telecom clients. Focusing on customer success, adoption, and fostering relationships in a hybrid/remote setup.
About the role
- Act as the technical and operational lead for a portfolio of enterprise clients, managing incidents, SLAs, and migrations. Advise on cloud architecture, drive product adoption, and coordinate with internal teams and C-level stakeholders.
Responsibilities
- Act as the operational and technical project lead for your portfolio of Enterprise clients
- Ensure SLA follow-up, incident management, RCA coordination, and roadmap alignment
- Drive technical adoption and ensure optimal usage of Scaleway products (IaaS, PaaS, AI, etc.)
- Advise clients on cloud architecture, scalability, availability, and cost optimization using a FinOps approach
- Coordinate internally with Support, Engineering, and Product teams to guarantee delivery excellence
- Co-lead Quarterly Service Reviews and executive steering committees with C-level stakeholders
- Manage critical incidents and crisis situations with composure and leadership
- Collect, structure, and prioritize product feedback based on concrete client use cases
- Contribute to the industrialization and continuous improvement of TAM processes
- Support clients in cloud migration projects (on-premises to cloud or cloud-to-cloud)
Requirements
- 5+ years of experience in a technical consulting or senior customer engineering role
- Expertise in cloud infrastructure (IaaS, PaaS, S3, Kubernetes, Terraform)
- Strong Linux system administration and networking fundamentals
- Ability to operate in SecNumCloud or other highly regulated environments
- Proficiency with modern tooling (Jira, Salesforce, Metabase, Google Workspace)
- Experience with complex migrations (on-premises to cloud or cloud-to-cloud) and designing scalable architectures
- Excellent written and spoken communication skills in both French and English
- Strong consulting posture with the ability to engage CTOs and senior stakeholders
- Analytical, structured, and solution-oriented mindset
- Resilience under pressure, especially during critical incidents
- Empathy, diplomacy, and strong client relationship management skills
Benefits
- Hybrid work: up to 3 days of remote work per week
- Offices: spacious, dynamic workspaces with bold design, conveniently located near public transport; most offices feature outdoor terraces and bike parking
- Dining: healthy catered meals at headquarters and year-round breakfast across all sites; employees at regional sites receive a Swile card for lunches
- Well-being support: access to gym memberships, childcare places, and discounted services to help maintain work-life balance
- International environment: dozens of nationalities where English is as widely spoken as French
- Career & mobility: managers encourage internal mobility, and opportunities to move to other entities within the Iliad Group are available to all employees
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Join Stayforlong's Optimization team as Senior Technical Account Manager. Own technical health of supplier integrations, ensuring performance and stability in a collaborative environment.
Senior Technical Account Manager managing complex customer relationships at ACI Worldwide. Ensuring technical service delivery and optimizing payment solutions across diverse environments.
Technical Account Manager working with clients to integrate solutions into Uphold's financial services platform. Key responsibilities include architecture recommendations, integration guidance, and maintaining technical documentation.
Technical Account Manager managing post sales processes for enterprise - level customers at Qualys. Delivering technical support and identifying business opportunities in the security and compliance space.
Technical Relationship Manager consulting with clients on utilizing Aladdin for their financial needs. Engaging with client teams to optimize product use and achieve strategic goals.
Technical Account Manager providing technical support and product knowledge to clients in electronics industry. Building strategic relationships and ensuring customer satisfaction with integrated solutions.
Technical Account Manager at Harvey providing expert technical support for enterprise clients to resolve complex issues effectively.
Technical Account Manager at Adobe helping large enterprises navigate Adobe Experience Cloud solutions and operational needs through strong customer relationships and technical expertise.
Junior Technical Account Manager responsible for supporting health plans with technical updates. Collaborating with teams and managing client relationships to enhance service delivery.