Support Specialist managing distributor processes and communication for C.A. Fortune’s National Distributor Management Team. Fully remote role but offers hybrid options for local applicants in Chicago, IL.
About the role
- Engineer providing technical support to customers adopting Saviynt’s Privileged Access Management solutions. Working with cross-functional teams to ensure exceptional customer experience and business outcomes.
Responsibilities
- Provide advanced technical support for customers using Saviynt PAM, including troubleshooting complex issues across cloud and hybrid environments.
- Own customer issues end-to-end, ensuring timely communication, root cause analysis, and resolution.
- Proactively identify risks and recommend preventive actions to improve platform stability and customer success.
- Assist customers in designing secure, scalable PAM architectures using Saviynt’s identity-centric PAM capabilities.
- Partner with Sales and Customer Success to ensure cohesive product and services solutions aligned to customer security and business objectives.
- Guide customers through installation, configuration, and customization of Saviynt PAM in SaaS and hybrid environments.
Requirements
- 5+ years of experience in Identity & Access Management (IAM), Privileged Access Management (PAM), & security platforms.
- Hands-on experience with at least one PAM solution (Saviynt, CyberArk, BeyondTrust, Delinea, etc.).
- Strong understanding of:
- - Privileged account lifecycle management
- - Vaulting and credential rotation
- - Session management and monitoring
- - RBAC / ABAC / policy-driven access
- Experience with cloud platforms (AWS, Azure, GCP).
- Working knowledge of scripting and automation (Python, PowerShell, Bash, REST APIs).
- Familiarity with directories, databases, Linux/Windows administration, and networking fundamentals.
Benefits
- Health insurance
- 401(k) retirement plan
- Paid time off
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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