Junior Client Success Manager at Root focusing on enterprise client engagement and product adoption. Collaborating with various teams to ensure client satisfaction and success while nurturing long - term relationships.
SD
Hybrid CRM/Marketing Automation Lead, m/f/d
Posted last month
About the role
- Lead CRM/Marketing Automation for a children's rights organization in a hybrid role. Oversee Salesforce tools, drive strategic initiatives, and collaborate with internal stakeholders.
Responsibilities
- Functional leadership for the CRM/Marketing Automation area
- Management and further development of our CRM (Salesforce Non-Profit Success Pack)
- Management and further development of our marketing automation tool (Salesforce Marketing Cloud)
- Coordination and commissioning of the implementation partner (acting as Product Owner)
- Strategic decision-making regarding the use of Salesforce apps
- Close collaboration with internal stakeholders (users, data analytics, IT)
- Point of contact for salesforce.org
- Active participation in relevant working groups at Save the Children International
Requirements
- University degree in Business Informatics, Data Science, or a comparable qualification with several years of professional experience
- Experience in managing and further developing CRMs
- Experience using marketing automation tools
- Flexible, positive, and solution-oriented mindset
- High level of initiative, willingness to make decisions, and enjoyment in shaping strategic processes
- Good German and very good English skills, both written and spoken
Benefits
- Flexible working hours and up to 60% remote work
- Salary according to the organization's internal pay model; the starting salary for this position ranges from €4,900 to €5,400 gross (full-time, 40 h/week), depending on relevant experience and expertise
- Professional support and measures for professional development
- An international working environment and a values-based organizational culture
- Plenty of room for independence and personal initiative
- 30 days of annual leave plus 1 day of special leave
- Choice of an additional benefit: Edenred voucher card, supplementary company health insurance, Urban Sports Club membership, or a subsidy for the Deutschlandticket
- Continued full pay in case of a child's illness
- Occupational health management
- Family room as well as quiet and prayer rooms in our office
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