Administrative Assistant managing health system operations and internal requests. Supporting data analysis and compliance with regulatory standards in health services.
Responsibilities
Operate the health system to respond to internal requests within the agreed SLAs;
Direct requests to interface areas and follow up on responses;
Prepare reports, spreadsheets and charts to support management and demonstrate achieved results;
Process and analyze registration data for internal studies and proposals of corrective actions;
Monitor regulation of the Supplementary Health Sector related to the accredited network and the indicators that impact ANS evaluations, such as IDSS and Assistance Monitoring;
Identify items that are not in compliance with internal and external standards and present solutions to improve and adapt routines;
Support mapping and review of processes, creating and updating procedures (PROs), workflows and protocols for the area;
Support implementation of controls to ensure adequacy of registration documentation and monitor irregularities for correction;
Contribute to the continuous improvement of the area.
Requirements
High school diploma;
Good knowledge of Microsoft Office, especially Excel and PowerPoint;
Strong verbal and written communication skills;
Previous experience with health insurers/operators, especially in provider network or beneficiary registration;
Knowledge of legislation and ANS Resolutions, TISS standard, IDSS and the supplementary health market;
Desirable: experience with health-sector ERPs and higher education (college/university).
Benefits
Transportation allowance as needed with a 4% salary deduction;
Meal allowance of R$19.90 per working day with a 5% employee contribution on the provided amount;
Health plan (employee only) with a fixed deduction of R$0.01 — Amil 400 QC Nacional;
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