Banking Center Manager responsible for directing operational efforts and managing staff at a Prosperity Bank branch. Ensures compliance with policies while providing excellent customer service and managing profitability.
About the role
- Branch Manager responsible for customer base growth and strategy execution at Sanlam Retail Mass. Leading service delivery culture and ensuring compliance in branch operations.
Responsibilities
- Responsible for growing the customer base and revenue of Sanlam Retail Mass through developing and overseeing the execution of the retail branch strategy.
- Guiding, integrating, and standardising the activities, goals and objectives of various Sales Consultants in the branch.
- Leading a service delivery culture and eco-system within and outside of the branch.
- Assuming responsibility for the successful day to day maintenance and management of the Retail branch.
- Responsible for Retail branch strategy development and business planning.
- Ensure retail branch sales delivery and establish and drive a service culture.
- Ensure compliance, quality, and risk management.
- Responsible for all operational people practices relating to direct reports, in collaboration with HR.
- Monthly planning and reporting of sales and service activities in the Branch.
- Identify key internal and external stakeholders and determine effective engagement tactics.
Requirements
- Matric (Grade 12).
- RE1 and RE5.
- 120 Wealth Management credits OR tertiary qualification recognised by the FSCA.
- Class of Business accreditation (annual).
- Compliant with continuous professional development (CPD) current and past cycles.
- A minimum of 5 years recent industry experience of which 3 years should be in any leadership capacity.
- Service Management experience is essential.
- Insurance sales experience.
- Credit and lending experience.
Benefits
- Competitive salary and performance-based incentives.
- Comprehensive benefits package.
- Opportunities for career advancement within a growing organization.
- A supportive and collaborative work environment.
- Ongoing training and development programs.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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Branch Manager growing customer base and revenue for Sanlam Retail Mass. Overseeing execution of retail strategy and managing operational practices to ensure compliance and quality.
Branch Manager responsible for developing and executing retail branch strategy at Sanlam. Leading sales and service delivery while ensuring compliance and operational management.