Hybrid LTSA Service Manager

at Canadian Solar Inc.

• Job title: LTSA Service Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, United Kingdom

About the role

• LTSA Service Manager leading service delivery lifecycle for energy storage projects at Canadian Solar. Managing client relationships, contract execution, and service provider performance to ensure operational efficiency.

Responsibilities

• Lead the negotiation of LTSA's with the client / owner and Sub-LTSA's with service providers
• Prepare and review detailed scopes of work for service providers and equipment suppliers
• Ensure that sites are operated in accordance with contractual requirements including achieving capacity and availability guarantees
• Manage service providers and equipment suppliers ensuring maintenance requirements are being completed to maintain equipment uptime in accordance with contractual obligations and manufacturers specifications
• Recommend opportunities to improve operational efficiencies
• Review and approve maintenance reports
• Determine spare part requirements and ensure spare part inventory is tracked and processed
• Analyze performance data determining root cause and performance trends
• Review monthly reports from service providers
• Assist with preparation of monthly reports to client / owner and present performance metrics and KPI's
• Build, develop, and grow any business relationships vital to the success of the project
• Conduct project postmortems and create recommendations report to identify successful and unsuccessful project elements
• Develop best practices and tools for project execution and management
• Ensure all environmental, health and safety policies and procedures are followed
• Complete other duties and projects as assigned
• Manage contractors and their performance
• Assisting with the capacity and balancing testing of batteries
• Manage liquidated damages and excludable events
• Serve as the primary client-facing representative, attending client meetings and managing queries
• Work alongside the operations service manager, field services supervisor and coordinator to ensure technicians are completing work to client expectation
• Create and manage monthly operations reports and other management reports
• Monitor and report on Key Performance Indicators (KPIs)
• Oversee the management of Preventative, Corrective, and Reactive maintenance

Requirements

• Engineering (Electrical or Mechanical) degree or diploma
• Minimum 5 years' experience in project management in renewable power generation or service environment that includes electrical, controls, and network communication systems
• Strong negotiation, facilitation, risk management and consensus building skills
• Knowledge of general and national codes, medium voltage power systems and photovoltaic or Energy Storage system applications is an asset
• Excellent verbal and written communication skills and the ability to interact professionally and influence positively a diverse group of executives, managers, and subject matter experts
• Proven ability to prioritize, manage multiple projects, and execute in a fast-paced and dynamic environment with a strong ownership mentality
• Professional-level capabilities with project management tools (e.g., MS 365 and Microsoft Project)
• Must possess a valid UK driving licence with a clean driving record
• Must be able to travel to domestic locations as needed per project
• Ability to function successfully both independently and within a team
• Demonstrated professional appearance and conduct

Benefits

• competitive salary plus fully comprehensive benefits and performance bonus package based on an annual objective achievement
• pension scheme
• private medical insurance
• life/disability cover
• annual leave
• sick pay